Privacy Policy – New Farm Deli

Effective Date: 02/10/2025

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At New Farm Deli, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. What Information We Collect

We may collect the following types of personal information:

• Your name

• Contact details (email address, phone number, mailing or delivery address)

• Payment information (credit/debit card details, billing address)

• Order history and preferences

• Feedback or communications you send us

• Information collected through cookies and web analytics (e.g., IP address, browser type, device used)

We collect personal information when you:

• Place an order via our website, over the phone, or in-store

• Register for an account or loyalty program

• Sign up for our newsletter or promotions

• Contact us via email, phone, social media, or online forms

• Interact with our website or digital platforms

 

2. How We Use Your Information

New Farm Deli may use your personal information to:

• Process and fulfil orders

• Contact you regarding your order or customer service inquiries

• Send you updates, promotions, or marketing communications (only if you’ve opted in)

• Improve our products, services, and customer experience

• Maintain business records and comply with legal obligations

• Prevent fraud or misuse of our services

We only collect and use your information where it is reasonably necessary for our business activities.

 

3. Disclosure of Your Information

We may share your information with third parties for the purposes listed above, including:

• Payment service providers (e.g., Stripe, Square)

• Delivery and logistics providers

• IT service providers and website hosts

• Marketing platforms (e.g., email marketing tools, if you’ve subscribed)

• Legal or regulatory authorities when required by law

We will never sell your personal data to third parties.

 

4. Storage and Security

We take reasonable steps to ensure your personal information is stored securely—both digitally and physically. This includes:

• Secure website hosting with SSL encryption

• Restricted access to customer data

• Payment data processed through secure and compliant providers

Despite our efforts, no method of online transmission is 100% secure. You use our website and services at your own risk, but we are committed to minimising any risks.

 

5. Cookies and Web Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and collect anonymous usage statistics.

Cookies help us:

• Remember your preferences or shopping cart contents

• Track site performance and usage trends

• Serve relevant ads (if advertising is used)

You can adjust your browser settings to block cookies, but this may affect website functionality.

 

6. Marketing Communications

You can opt-in to receive marketing communications from New Farm Deli via email or SMS. You may unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

We will never send marketing material without your consent.

 

7. Access and Correction

You have the right to:

• Request access to the personal information we hold about you

• Request corrections if you believe the information is inaccurate or outdated

To do so, please contact us using the details below. We will respond within a reasonable timeframe in accordance with Australian privacy law.

 

8. Third-Party Links

Our website may contain links to external websites. New Farm Deli is not responsible for the privacy practices or content of those third-party sites. We recommend reviewing their privacy policies before submitting any personal data.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The latest version will always be published on our website.

 

10. Contact Us

If you have any questions or concerns about how we handle your personal information, or if you would like to make a privacy-related complaint, please contact:

New Farm Deli
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Address: [Insert Business Address]

We take all privacy concerns seriously and will respond promptly and respectfully.