CHANGES TO THESE TERMS

New Farm Deli reserves the right to update or modify these Terms & Conditions at any time without prior notice. By continuing to use our website after any changes are made, you agree to be bound by the updated terms. For this reason, we recommend reviewing this page periodically to stay informed of any updates.

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USE OF WEBSITE

This website is provided for the personal and commercial use of individuals or businesses wishing to browse, purchase, or inquire about New Farm Deli’s products and services. Use of the site for any other purpose, including on behalf of another individual or third party without express authorisation, is not permitted.

Any attempts by third parties to act on behalf of a New Farm Deli customer—such as modifying orders or communication preferences—without our explicit consent may be denied, as we prioritise the integrity and privacy of our customer relationships.

 

 

COPYRIGHT AND INTELLECTUAL PROPERTY

Unless otherwise noted, all content on this website—including images, graphics, text, logos, icons, layout and design—is the exclusive property of New Farm Deli and is protected by applicable copyright and intellectual property laws.

You are permitted to use this website only for personal shopping purposes or placing orders. You may not reproduce, modify, republish, upload, or distribute any part of this site in any form without written permission from New Farm Deli. Any unauthorised use of this site’s content may violate copyright, trademark, or other legal protections and could result in legal action.

 

 

TRADEMARKS

New Farm Deli, newfarmdeli.com.au, and all related branding, logos, product names, and visuals are either registered or unregistered trademarks owned by New Farm Deli. All rights are reserved. Other trademarks or brand names mentioned on the site are the property of their respective owners.

You may not use, reproduce, or display any New Farm Deli trademarks or branding without our prior written consent. Nothing on this site should be interpreted as granting any license or rights to use our trademarks or those of third parties without proper authorisation.

 

 

CUSTOMER REGISTRATION

When registering an account or providing your details on our website, you agree to:

• Provide accurate, current, and complete information

• Keep your login credentials secure

• Accept full responsibility for all activities under your account

If you access your account from a shared or public computer, we strongly recommend logging out after use to protect your information. Any actions taken through your account are considered your responsibility unless otherwise reported to us.

We may collect your personal information—such as name, address, phone number, email, and payment details—during the ordering process or when you sign up for newsletters, competitions, or contact forms. Your privacy is important to us; your data will be managed in accordance with our Privacy Policy.

 

 

THIRD-PARTY LINKS

Our website may include links to other sites operated by third parties. These links are provided for convenience only, and we do not endorse or accept responsibility for the content, privacy practices, or operations of external websites. We encourage users to read the terms and privacy policies of any third-party sites they visit.

 

 

TERMS OF SALE

By placing an order through the New Farm Deli website, you are making an offer to purchase products in accordance with our Terms & Conditions. All orders are subject to availability and confirmation of price at the time of processing.

You confirm that all information provided for your order is true and accurate, and that you are authorised to use the payment method supplied. 

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PRODUCT PRICING 

Product prices are subject to change at any time due to ongoing increases in supplier costs, which can fluctuate based on a variety of factors such as raw material shortages, transportation fees, or changes in market conditions. As a result, the price of your order may vary from the initial quotation, and any price difference may be requested upon completion of the order. We strive to keep our pricing transparent, but please be aware that these adjustments are sometimes necessary to reflect the current market dynamics.

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ELIGABILITY TO PURCHASE

To place an order via our website, you must:

• Provide accurate personal and billing information

• Be the authorised holder of the credit or debit card used for payment

• Be legally eligible to enter into a binding contract under Australian law

We reserve the right to decline or cancel any order at our discretion, including where multiple units of the same item are requested, where fraud is suspected, or where payment details cannot be verified.

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HOT TO PLACE A CATERING ORDER​

All our catering is made fresh to order and therefore all orders are to be placed with a minimum of ONE FULL BUSINESS DAY notice before required pickup.

Please note that all catering orders are to be picked up no earlier than 9am each morning, and all hot and ready to serve orders to be picked up no later than 4pm.  The cold itemed orders can be picked up anytime from 9am until close daily.

When placing your order online, please specify in the notes section whether you would like to collect your catering hot and ready to serve or cold and ready to reheat at your convenience.

If you are placing an order for a larger group, we strongly recommend you order over the phone or in store so that we may assist you with suitable quantities to serve your guests.  

Orders may be placed online via our website, by emailing catering@newfarmdeli.com.au or by phone on 3358 2634

All our catering is made fresh to order and therefore all orders are to be placed with a minimum of ONE FULL BUSINESS DAY notice before required pickup.

Please note that all catering orders are to be picked up no earlier than 9am each morning, and all hot and ready to serve orders to be picked up no later than 4pm.  The cold itemed orders can be picked up anytime from 9am until close daily.

When placing your order online, please specify in the notes section whether you would like to collect your catering hot and ready to serve or cold and ready to reheat at your convenience.

If you are placing an order for a larger group, we strongly recommend you order over the phone or in store so that we may assist you with suitable quantities to serve your guests.  

Orders may be placed online via our website, by emailing catering@newfarmdeli.com.au or by phone on 3358 2634.

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REFUND & RETURNS POLICY

(FOR ALL ONLINE ORDERS EXCL. CATERING)​

If for any reason you are not completely satisfied with your purchase we will give you a seven day money-back guarantee from the time you receive the goods.

 

Please email us at gourmet@newfarmdeli.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

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This refund policy does not apply to goods which have been opened or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

All products must be returned in their original condition.

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All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier.

New Farm Deli will not be responsible or parcels lost or damaged in transit if you choose not to insure.

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CHANGE OR CANCELLATION OF ORDER
(FOR ALL ONLINE ORDERS)​

Cancellations for catering, cakes, and hampers are accepted up to two days prior to the scheduled collection or delivery date. If a cancellation is made within this notice period, customers have two options:

• Request a store credit for the full value of the order (no administration fee applied), or

• Receive a refund, less a 20% administration fee.

 

Cancellations made less than two days before the scheduled date are not eligible for a refund, but a store credit may be offered at the discretion of New Farm Deli management, depending on the production status of the order.

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Modifications to existing orders – including changes to items, quantities, or collection/delivery dates – must also be submitted at least two days before the order date, provided the product lead time allows. A “modification” is defined as any adjustment to the products ordered or their scheduled fulfilment. Changes requested after this period may be considered on a case-by-case basis, but are subject to management approval.

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If a requested change cannot be accommodated due to timing, the specific item may be cancelled and a store credit for the full value issued. Refunds will not be offered in these cases. If a customer wishes to cancel the entire order, the standard cancellation policy (outlined above) will apply.

Requests to reschedule an order made less than two days before the due date may be possible, depending on production capacity, and are subject to approval by New Farm Deli’s kitchen and management team.

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PRODUCT INFORMATION

At New Farm Deli, we aim to provide accurate and detailed descriptions of all our products. However, we cannot guarantee that every product description or other information on our website is always completely current, reliable, or error-free. While many of the products featured online are available in-store, there may be instances where certain items are unavailable or out of stock.

 

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ALLERGY AND INTOLERANCES

We take allergens seriously and do our best to label products clearly. However, all of our products are prepared in a kitchen where common allergens are handled. This includes (but is not limited to) nuts, seeds, eggs, gluten, wheat, soy, dairy, and alcohol. As a result, trace elements of allergens may be present in any item.

If you have any allergies or dietary requirements, we recommend speaking directly with our team in-store before placing your order. Your safety is important to us at New Farm Deli, and we’re always happy to help guide your selection.

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PRODUCT APPEARANCE AND COLOUR VARIATION

We strive to represent our products as accurately as possible through photos and descriptions. However, due to differences in monitor settings, colours may appear slightly different on screen. Additionally, as our items are handcrafted using natural ingredients, there may be slight variations in appearance, colour, or finish between batches.

 

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WEBSITE USE DISCLAIMER

The New Farm Deli website is provided on an "as is" and "as available" basis. While we do our best to maintain up-to-date and accurate information, we make no warranties or guarantees—express or implied—about the reliability, accuracy, or availability of the website or its content.

We do not guarantee that the website will always function without interruptions or errors, or that it will be free from viruses or other harmful elements. Any content may change without notice. You agree to use this website at your own risk.

To the extent permitted by law, New Farm Deli disclaims all warranties, including implied warranties of merchantability and fitness for a specific purpose.

From time to time, our website or marketing materials may contain errors or omissions in product descriptions, pricing, or availability. We reserve the right to correct these issues and update information at any time, including after an order has been placed.

Under no circumstances will New Farm Deli—or anyone involved in developing or operating the website—be held liable for any damages resulting from its use, including direct, indirect, incidental, or consequential damages.

If certain laws in your location limit these disclaimers or exclusions, some parts of this policy may not apply to you.

 

GOVERNING LAW AND DISPUTE RESOLUTION

These terms and any disputes related to your use of the New Farm Deli website or purchases made through it are governed by the laws of Queensland, Australia, without regard to conflict-of-law principles.

Any disputes may be resolved through confidential arbitration in Brisbane, Queensland, unless the matter involves intellectual property rights, in which case New Farm Deli reserves the right to pursue legal remedies through the courts. You agree to exclusive jurisdiction in Queensland courts for such matters.

To the maximum extent permitted by law, no arbitration under these terms shall be joined to another party's arbitration, whether as a class action or otherwise.

 

INDEMNITY

By using this site, you agree to indemnify and hold harmless New Farm Deli, its staff, management, and affiliates from any claims, demands, losses, liabilities, damages, or expenses (including legal fees) arising out of your use of the website or your breach of these terms and conditions.

 

MISCELLANEOUS LEGAL PROVISIONS

We reserve the right to change or discontinue any part of the website—its content, features, or your access to it—at any time and without notice.

Your use of this website does not create any partnership, joint venture, employment, or agency relationship with New Farm Deli. Nothing in these terms limits our right to comply with legal or regulatory obligations.

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A printed version of these terms, along with any related electronic communication, is admissible in legal or administrative proceedings to the same extent as printed business records.

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If any part of these terms is deemed invalid or unenforceable, the remaining provisions will remain in full effect. Any invalid provision will be replaced by a valid one that most closely reflects the original intent.

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These terms represent the entire agreement between you and New Farm Deli regarding your use of the website and supersede all previous communications or understandings.

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All rights not expressly granted are reserved.

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